Refund Policy

1. Return Window

We want you to be completely satisfied with your purchase. If something isn't right, you may return most items within 14 days of receiving your order.

To be eligible for a return, the product must be unused, in its original packaging, and with all accessories and documentation included.

Custom or personalised items, such as engraved pens or bespoke notebooks, are final sale and cannot be returned unless they arrive damaged or defective.

2. Process for Returns

To start a return, email our support team with your order number and reason for return. We will respond within 2 business days with a return authorisation number and shipping instructions.

You are responsible for return shipping costs unless we made an error or the product was defective. We recommend using a trackable shipping method.

• Include the return authorisation number inside the package
• Items must be adequately packaged to prevent damage in transit
• We process refunds within 5 business days after receiving the return

3. Refund Method

Refunds are issued to the original payment method. Depending on your bank, it may take 3-10 business days for the refund to appear on your statement.

If your order included a promotional discount or was placed with a coupon, the refund amount will reflect the actual amount paid.

We do not provide cash refunds for orders placed online.

4. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund at no extra cost, including return shipping.

Claims must be made within 7 days of delivery to be validated.

5. Exchanges

We offer exchanges for certain products, subject to stock availability. If you wish to exchange, please specify the replacement item.

If there is a price difference, we will charge or refund the difference after the original item is returned.

6. Non-Returnable Items

The following items cannot be returned: gift cards, downloadable materials, and any products marked as final sale.

For hygiene reasons, we also do not accept returns on items that have been used or altered.

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