Our Privacy Policy

1. Information We Collect

We collect personal data that you voluntarily provide to us through our website forms, email communications, or when you place an order. This may include your name, email address, phone number, shipping address, and payment details.

We also collect non-personal data automatically through cookies and similar technologies, such as your IP address, browser type, device information, and browsing activity.

2. How We Use Your Information

Your information is used to process your orders, manage your account, send transactional updates, provide customer support, and improve our services. We may also use your data to send marketing communications if you have opted in.

We process personal data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial laws.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies through your browser settings, but some parts of our website may become inaccessible.

• Strictly necessary cookies for security and functionality
• Analytics cookies to understand how visitors engage with our site
• Marketing cookies to display relevant offers

We do not sell your personal information to third parties.

4. Data Sharing and Disclosure

We may share your data with trusted service providers who assist us in operating our website, processing payments, or delivering products. These third parties are bound by confidentiality agreements and may not use your data for other purposes.

We may also disclose information when required by law, regulation, or legal process.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also request that we restrict processing or object to direct marketing at any time.

• Access and receive a copy of your data
• Update inaccurate information
• Withdraw consent for marketing
• Request data portability

To exercise these rights, please contact our privacy officer using the contact details provided in our legal notice.

6. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. Data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law.

If you have concerns about how your data is handled, we encourage you to reach out to us directly. We commit to resolving any complaints within 30 days.